Terms and conditions

Terms and conditions of juel's.dk

updated 24/5-2018

Juel's.dk (By Juel)
Øsbygade 37
6100
TEL: +45 24419148
CVR: 38678442

Payment

Juel's.dk (By Juel) receive online payments with Dankort, Visa/Dankort, Visa, Mastercard, Mobilepay Online, ViaBill and Paypal

The payment will be withdrawn from your account, when the physical product is shipped or the virtual product is created unless otherwise agreed or stated in your order.

All amounts on the website are inclusive of vat.
The website uses the following currencies for pricing:
Denmark Kroner (DKK)

Juel's.dk (By Juel) uses a secure payment server, which encrypts all information with SSL protocol which means your data is secure and not readable by other outsiders.

Juel's.dk (By Juel)'s own website also use encryption with the SSL protocol.

We take reservations for sold out items and printing errors.

Delivery

The delivery time for your order is 1-4 business days. Foriegn countries may vary from this.

Juel's.dk (By Juel) ships goods with the following: Pick-up, GLS Industries, GLS - Private, GLS - Pakkeshop, PostNord - Private, PostNord Business, PostNord - Optional udleveringssted, DAO - Direct, DAO - Pakkeshop, Coolrunner and uses different foreign shippers.

The right of withdrawal

There is no right to a refund on goods purchased in our web store when the goods are of such a nature, that according to Danish legislation cannot or should not be granted right of return (cut fabric is considered a custom product) Read more on the consumer ombudsman's website. www.forbrug.dk

Goods condition at return

You are responsible for the deterioration of the product value, resulting from the handling other than what is necessary in order to determine the product's nature, properties and function. This means that you should try the item in the same way as if you acted in a physical store.

If the product is tested beyond what is described above, it is regarded as the used and degraded value. This means that by the undoing of the acquisition is a small part or none of the purchase amount back. It is up to juel's.dk (By Juel) to assess the product's condition.

Warranty

Given a 2 year warranty on the products according to the Danish sale of goods. The warranty applies to all defects in software, material and fabrication.

Complaints concerning. defects must be notified to juel's.dk (By Juel) within a reasonable time after receipt of the goods. Here is considered the max. two months as a reasonable time, unless otherwise agreed. We reimburse reasonable freight costs.

The complaint waives by incorrect or unusual operation of the product.

Juel's.dk covers return costs to a reasonable extent.

When returning, contact the company:

Juel's.dk (By Juel)
Øsbygade 37
6100
TEL: +45 24419148

Complaints will not be accepted if these are sent on "cash on delivery".

Complaints about products may be sent to:

Danish competition and Consumer authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

For EU citizens outside the EU, complaints should be sent via the EU Commission's online complaint platform:
ec.europe.eu

At the complaint, our email address is indicated: info@juels.dk as well as the website you have purchased the item on.

Customer & Privacy Policy

Juel's.dk is dedicated to treat your data securely and will continuously ensure that the applicable legislation is complied with.

We do not resell personal information. You can at any time delete your information.
For that you can enter into an agreement with juel's.dk, we need the following information:

. Name
. Address
. Phone number
. E-mail address

We record your personal information in order to be able to deliver the goods to you.

Personal information registered with juel's.dk and stored for up to five years, after which the information will be deleted.

When collecting personal information through our website, we ensure that it always happens when submitting your express consent, so that you are informed of exactly what information is collected and why.

The director and the staff of juel's.dk have access to the information recorded about you.

The data controller in juel's.dk is: Marianne Juel Vestergaard

We store and do not transmit customer information encrypted.

As registered with juel's.dk you always have the right to object to the registration. You also have the right to inspect what information is registered about you. You have these rights for personal data act and request in connection therewith be directed to info@juels.dk.

Data processors

Juel's.dk uses a number of data processors with the aim to be able to supply the service to you. There is obtained a data processor agreements, so that your data is secured.

Data processors are:

-Dinero (accounting)

-Shopify (webshopprogram)

-IEX (datatransportør between Dinero and Shopify)

-Pakkelabels.dk (Manage shipments)

-Pensopay (payment gateway).

-Trustpilot (Notification services)

-Facebook (Marketing)

-Google (Marketing)

-Instagram (Marketing)

Cookies
On http://www.juels.dk cookies are used to optimize the website and its functionality, thus making your visit as easy as possible for you. There may be targeted marketing.

You can at any time delete cookies from your computer, how depends on your browser.

Log-statistics
We use a log statistics on http://www.juels.dk, which means that a statistical system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the site it exited etc.

Log statistics are used with the purpose to optimize juel's.dk website, as well as to execute relevant marketing.